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Candidate protectionAppeals & Complaints
ENLT Council provides candidates with clear channels for appeals, complaints, rescheduling, result review and certificate reissue. Every submission is handled by the Council integrity office.
Your protections as an ENLT candidate
Appeals process
Request an independent re-score of a section or overall result.
Complaint submission
Raise a formal complaint regarding examination conduct or service.
Reschedule request
Request a new examination date subject to Council policy.
Result review request
Request an administrative review of a published result.
Certificate reissue request
Request a replacement certificate with an updated security marker.
The appeals process
- 1
Submit within 21 days
Appeals must be lodged within 21 days of result publication.
- 2
Acknowledgement
You receive a reference number and acknowledgement within 2 business days.
- 3
Independent re-score
A second certified examiner re-scores the relevant section.
- 4
Outcome
The outcome and any score change are communicated in writing.